This policy covers the Complete99 public website. It does not govern an external ordering website that you choose to visit.
Information created during a visit
Hosting and security providers may process a network address, visit time, requested page, browser type and security events. This information is used to operate the site, diagnose faults and protect it from misuse.
The public site does not ask for payment details. Do not send medical information, an identity document, a password or information that is not needed for your question through a public channel.
Contacting Complete99
When you call or provide details so we can respond, those details are used for the conversation and the follow-up you requested. Retention depends on the practical need and obligations that apply to the business.
You may ask to access, correct or delete information you supplied. We may need to verify the requester and retain information required by law or needed to protect legal rights.
External links and services
The ordering button opens an external service. Once you continue, account data, payment, delivery and privacy are governed by that service and its published terms.
Opening an external link does not automatically give Complete99 your account or payment details. If a new public service is added to this site, this policy will be updated to reflect the service that actually operates.
Security and changes
Reasonable hosting and security controls are used, but no online system is completely immune from risk. The policy will be revised when a material change affects the site or its use of information.
Privacy questions
Use the contact page or call the telephone number shown on the site. Say that the request concerns privacy so it can be directed appropriately.